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Case study
Australian Government department
Before PentaQuest:
Poor engagement with professional development and performance discussions
Learning and development activities were limited to mandatory activities and there was little engagement in with professional development. Performance conversations happened in a formal setting every 6 months but staff felt that these conversations were stressful and not meaningful. The performance process was largely manual and the staff experience was highly dependent on the manager.
After PentaQuest:
641% increase in learning and development completed in 6 months
We delivered a massive increase in the amount of learning and development activities being completed, which resulted in staff being more skilled and results in productivity gains. Performance conversations increased in frequency and meaningfulness, with the average staff member having 5 development goals that they are actively working towards.
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What users say
“I like how simple yet rewarding it is.”
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“The dashboard is very user friendly and it is easy to see what you need to do.”
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“It's easily accessible and easy to use - dummy proof!”
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“I love the ability to use it to track my own professional development and to set my own goals.”
"It is definitely more engaging to fill in than the old performance plan document. It makes staff think about what they are doing to develop and what they can do to progress activities. I think it is an excellent innovation."
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Assistant Director Human Resources,
Australian Government Department
Case study
Multinational company
Before PentaQuest:
Poor alignment of staff behaviours with strategy
The client was seeking a way to reward and recognise staff for positive workplace behaviours and to build a strong and unified culture. As part of this strategy, they wanted to embed the United Nations Sustainable Development Goals (UN SDGs) as part of the culture and create environmentally conscious habits. As an organisation of approx 120 people in several cities across Australia, they needed a digital way to engage and align staff to the company's strategy and culture.
After PentaQuest:
645 UN SDGs actions completed in
6 months
Staff became more aware of and active in doing daily environmentally conscious behaviours and the UN SDGs are now part of the company culture through the regular positive reinforcement. The company used PentaQuest to also nudge other behaviours related to business strategy and company culture. Results achieved include 30 knowledge sessions, 71 pieces of knowledge shared, 212 proposals submitted, 104 feedback sessions held, 54 brainstorms sessions completed.
What users say
"I became a lot more conscious of the little things I could do every day that make a difference."
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"It really showed how committed the company was to this strategy - they put their money where their mouth is."
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"It was cool that is was something we could all work towards, regardless if you are in the head office or not. The other teams really got into it."
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"Seeing the results after 6 months was awesome, it was cool to see how much we had achieved together and to see it visualised".
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"It was fun! I got really competitive actually."
"The fact that it was digital and automatic meant less work for me. It did it all for me. And I really liked it as a tool to engage all staff, especially those around the country."
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Operations Manager,
Multinational Company
Case study
Australian Government department
Before PentaQuest:
Poor engagement with learning and development and low collaboration between teams
Staff worked in siloes and did not communicate much with other teams. Engagement with learning and development was lackluster. The HR team was seeking an innovative and effective way to increase engagement with HR processes and increase employee engagement.
After PentaQuest:
140% increase in learning and development completed in 2 months
Employees feel recognised for their work efforts, managers have a tangible way to set priorities and reward staff. Results include ia 140% increase in non-mandatory L&D, 71% of users engaging with the platform regularly (daily and weekly), and an increased understanding of wellbeing from 58% to 91% which is a significant 33% from a 1 month challenge.
What users say
"PentaQuest is a powerful tool, helping users navigate and engage with workplace content, be it through training or self-management of projects and leveraging the tools available within PentaQuest to track progress of the team, review tasks completed or liaise with a colleague."
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"This is a platform like no other and I believe it will become common practice within the next 5 -10 years. Through gamification, PentaQuest allows the user to earn points for completing tasks and activities, as assigned by their manager, HR or themselves and redeem rewards which can contribute to the individuals professional development."
"I love that PentaQuest is different to anything else we see in HR and that it was co-designed with the users, who were involved every step of the way."
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Human Resources Manager,
Australian Government Department
Case study
Educational institution
Before PentaQuest:
Lack of team cohesion and productivity on team objectives
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Lack of communication in the team around team objectives
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Lack of promotion of their work to the rest of the organisation
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Not feeling like a team
After PentaQuest:
12.5% increase in workplace satisfaction in 3 months
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Staff achieved more project goals in 3 months than they had the 9 months before
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Staff reported:
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Increased engagement and motivation
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Improved positive team interactions
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Improved culture
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Increased productivity
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Increased communication
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Better clarity on team objectives
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More focus in meetings
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A sense of progress
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Increase in workplace satisfaction by 12.5%
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What users say
“It got people excited.”
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“It helped authenticate tasks, track our progress and most of all helped ‘focus’ some of the innovation."
“I was a bit sceptical in the beginning, but now I see it’s really achievable.”
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“Gave us a sense of direction, improved engagement levels of team members.”
“It helped people bond.”
“It gave our weekly meetings more focus. Made what we were achieving more visible.”
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“Gave us a sense of direction, improved engagement levels of team members.”
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"It is a really good touchstone, something we connect with each week… a really good vehicle to see where people are going and if people need extra support."
Team leader,
Educational institution
Case study
Multinational company
Before PentaQuest:
Poor engagement with professional development
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Staff across four countries in a high pressure organisation
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Staff not engaging with continuous development, despite manager putting in time in their diaries
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Staff not keeping current with skills and organisational requirements
After PentaQuest:
55% increase in engagement in 3 months
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55% increase in engagement
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Increase in collaboration outside of the organisation
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Staff increased skill and productivity
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Staff found it personally relevant and meaningful
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Award-nominated
What users say
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“It reminds me to focus
some time on me.”
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“I like how easy it is to find challenges to do. The "evidence" portion was also quick and easy to fill out. I also like the reminders on how I am going. Once I logged into PentaQuest, it was so easy.”
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“I love the interface. I love the activities, the call to the challenge and the way we can accumulate points. It is easy to navigate and easy on the eye.”
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"Once I saw PentaQuest, I knew we had to work together. The platform can be fully customized and we took full advantage of that.”
Senior team leader,
Multinational Company
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Case study
Not-for-profit
Before PentaQuest:
Poor communication and staff not feeling valued
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High pressure industry and reducing resources putting pressure on staff
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Poor communication between staff
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Staff not feeling valued
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Geographically-dispersed workforce not feeling part of one culture
After PentaQuest:
559 new behaviours in 3 months
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Staff communicated increased significantly
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Staff shared client highlights and felt more connected with the organisation’s purpose and value delivered
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Staff felt more valued and connected as part of the team and organisation
What users say
“I like the sharing at team meeting and highlighting and acknowledging the work people are doing.”
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“A great way to make us accountable.”
“People made more time and tried hard.”
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"The team is very excited, Everyone is talking about it and keen to use it!”
CEO,
Not-for-profit
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