PentaQuest conducted an independent in-depth survey across the Australian QSR sector. We spoke with 100+ industry players including in-depth 20 interviews with senior executives and multi-store-franchise owners on the key issues facing the sector today.
Insights contained in the report:
Views on growth and competition
How has COVID affected QSR sector
Nurturing QSR brand and store culture
Technology and customer engagement
QSR staff engagement and training
Please provide your name and email address for a free copy of the report.
PentaQuest for QSR
Is your company mission statement being represented at all levels of the business?
Are all your employees engaged and achieving their training and development goals?
How is this affecting store efficiency and the bottom line?
We understand how engaging and communicating with staff across a multi-store environment is a key challenge for QSR operators. By applying gamification protocols and online tools PentaQuest is assisting store owners and employees reach their operational excellence.
Thanks to the COVID effect QSR is booming right now. With so much going on it’s easy to miss growing the centric employer-employee relationship that nurtures each store and brand culture and one that keeps employees satisfied and happy.
Franchisors and Franchisees are having to adapt to contactless sales, increases in delivery orders and install and provide technological engagement points such as customisable ordering APPs and in store kiosks. Training and continual up-skilling of staff is an important investment into a store’s efficiency and profitability. It’s not something a store-manual alone can achieve. It requires an ongoing collaborative partnership between brand and franchisee and their staff.
At PentaQuest we develop behavioural science-based gamification tools and platforms that help brands and Franchisee management create a strong company culture, drive learning and training development and help employees feel satisfied and rewarded at work.
How can PentaQuest assist you?
Improve brand and store company culture across the business
Trackable and visible increase in employee learning and development targets
Increase in communication and engagement with franchisees and staff
Custom online SAAS based OKR engagement and reward tools
For businesses that have their own internal engagement platforms PentaQuest also provides engagement consulting and gamification mapping services.
Quick Service Restaurants
A truly engaging and effective
Individualised learning pathway
Whether your program delivers leadership, innovation, or professional development, cater for individual learning preferences and give learners the autonomy to learn at their pace.
Behavioural nudges to embed learning
Guarantee learning objectives are met by providing not only content but also behaviour. It takes 66 days to create a new habit, use behavioural science to ensure your learning sticks.
Micro-learning, any time
Modern learners need bite-sized information, accessible anytime. Give your learners 24/7 access on any device so they can learn whenever and wherever.
Learn together, collaborate
Social learning reinforces content. Give your users and their cohort a way to work together, share progress, and celebrate achievements.
Recognise and celebrate your learners using gamified activities
Reward and recognise learners for activities such as completing content, enacting learning behaviours, collaboration with other teams, completing surveys, submitting ideas and homework.. you name it! You are in complete control about the types of activities you want to encourage.
"It's simple and yet very rewarding. I love seeing my progress"
Get recognised for your effort
You can choose from a range of rewards using your Redeemable Points. Ranging from a coffee or book voucher through to development opportunities like networking, lunch with the boss, and conferences, rewards are a great way to get recognised for your effort.
“I am really enjoying this platform and think the rewards section is great for those who may be less motivated.”
Get real-time feedback
using the Dashboard
Live dashboards for teams and the whole cohort let you see how your team is performing. It also shows what your team is working on and the strategic focus area being prioritised.
Dashboards can be in collaborative or competitive mode, depending on your choice.
“The dashboard is very user friendly and it is easy to see what you need to do.”
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Can you really increase engagement with my program?
Absolutely! We have very strong case studies that demonstrate this. You could increase engagement with L&D - including non-mandatory L&D activities - by 120% within 2 months or 641% in 6 months.