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PentaQuest conducted an independent in-depth survey across the Australian QSR sector. We spoke with 100+ industry players including in-depth 20 interviews with senior executives and multi-store-franchise owners on the key issues facing the sector today.  

Insights contained in the report:  

  • Views on growth and competition 

  • How has COVID affected QSR sector 

  • Nurturing QSR brand and store culture 

  • Technology and customer engagement 

  • Social responsibilities 

  • QSR staff engagement and training 

Please provide your name and email address for a free copy of the report. 


PentaQuest for QSR

Is your company mission statement being represented at all levels of the business? 

Are all your employees engaged and achieving their training and development goals? 

How is this affecting store efficiency and the bottom line? 


We understand how engaging and communicating with staff across a multi-store environment is a key challenge for QSR operators. By applying gamification protocols and online tools PentaQuest is assisting store owners and employees reach their operational excellence. 


Thanks to the COVID effect QSR is booming right now. With so much going on it’s easy to miss growing the centric employer-employee relationship that nurtures each store and brand culture and one that keeps employees satisfied and happy. 


Franchisors and Franchisees are having to adapt to contactless sales, increases in delivery orders and install and provide technological engagement points such as customisable ordering APPs and in store kiosks. Training and continual up-skilling of staff is an important investment into a store’s efficiency and profitability. It’s not something a store-manual alone can achieve. It requires an ongoing collaborative partnership between brand and franchisee and their staff.  


At PentaQuest we develop behavioural science-based gamification tools and platforms that help brands and Franchisee management create a strong company culture, drive learning and training development and help employees feel satisfied and rewarded at work. 


How can PentaQuest assist you? 

  • Improve brand and store company culture across the business 

  • Trackable and visible increase in employee learning and development targets 

  • Increase in communication and engagement with franchisees and staff 

  • Custom online SAAS based OKR engagement and reward tools  

  • For businesses that have their own internal engagement platforms PentaQuest also provides engagement consulting and gamification mapping services. 


Quick Service Restaurants

A truly engaging and effective
learning program
Individualised learning pathway
Whether your program delivers leadership, innovation, or professional development, cater for individual learning preferences and give learners the autonomy to learn at their pace.
Behavioural nudges to embed learning
Guarantee learning objectives are met by providing not only content but also behaviour. It takes 66 days to create a new habit, use behavioural science to ensure your learning sticks. 
Micro-learning, any time
Modern learners need bite-sized information, accessible anytime. Give your learners 24/7 access on any device so they can learn whenever and wherever. 
Learn together, collaborate
Social learning reinforces content. Give your users and their cohort a way to work together, share progress, and celebrate achievements.
Create impactful
learning programs

Recognise and celebrate your learners using gamified activities

Reward and recognise learners for activities such as completing content, enacting learning behaviours, collaboration with other teams, completing surveys, submitting ideas and homework.. you name it! You are in complete control about the types of activities you want to encourage.

"It's simple and yet very rewarding. I love seeing my progress"

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Get recognised for your effort

using Rewards

You can choose from a range of rewards using your Redeemable Points. Ranging from a coffee or book voucher through to development opportunities like networking, lunch with the boss, and conferences, rewards are a great way to get recognised for your effort.

“I am really enjoying this platform and think the rewards section is great for those who may be less motivated.”

Get real-time feedback

using the Dashboard

Live dashboards​ for teams and the whole cohort let you see how your team is performing. It also shows what your team is working on and the strategic focus area being prioritised. 

Dashboards can be in collaborative or competitive mode, depending on your choice. 

“The dashboard is very user friendly and it is easy to see what you need to do.”

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...want to learn more?

We're here to help. 

Get in touch to speak with one of our
behavioural experts.


Learning programs

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Can you really increase engagement with my program?

Absolutely! We have very strong case studies that demonstrate this. You could increase engagement with L&D - including non-mandatory L&D activities - by 120% within 2 months or 641% in 6 months. 


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Do you provide support to implement the program?

Yes, our behavioural experts are here to partner with you to implement the platform as part of your leadership, innovation, or graduate program. We have 100s of behaviours, tasks, challenges and rewards that we can work with you to refine to make sure the experience fits your unique team. 

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How can i customise the platform to program?

The PentaQuest platform is highly customisable because you know your organisation best. We know that meaningful engagement occurs when it is specifically tailored to your unique context. That's why you are in complete control of the activities, challenges, rewards, teams, look and feel, and much more. Through the Admin portal you can add, edit, and delete almost all elements of the platform so that you can give your team the best experience. And it means that you can make changes quickly, easily and at any time and evolve the experience with your organisation.

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Can you integrate with our current systems?

We sure can! The PentaQuest platform has been developed with API-first in mind. This allows the platform to easily integrate with 3rd party apps that are API driven.

Your transformation may include the introduction or increased use of other tools, so we can work with you to integrate them. 

We are continually adding in new integrations. If you would like to integrate with one of your existing business systems, get in touch. 

Find FAQs on
home page

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